Frey Wille

While in Vienna we visited the Frey Wille shop. I have seen advertisements all over Budapest but have never been in the store. So, when we walked by the store-I automatically made a detour to the front door.

I want to back up a bit and give you a little insight into my customer service experience in the United States. I worked 11 years in product development at Nordstrom. For those of you not familiar with Nordstrom-they are a higher end department store who is known for their excellent customer service. I learned many things in those 11 years at Nordstrom. The most important thing I learned is that if you treat the customer with respect and a smile, you will have loyal customers who will remember their pleasant shopping experience and will come back. It is so simple, yet so many business just don't get it. Frey Wille gets it!

We went into the store to just look around. A very nice sales woman approached me and started talking about the products. She was extremely knowledgeable about everything that went into making the ring that I was eyeing. She pulled it out of the case and let me try it on. I told her I wasn't going to buy anything today. She still spent a good amount of time with me just explaining the process of how the jewelry is made. She filled up a bag full of catalogues, a business card and order information and walked around the counter and handed me the bag. She walked us to the door, open the door for us and said have a nice day. My friend looked at me with big eyes and said "Did you buy that ring?" I did not...yet. The whole experience was so nice and I left the store appreciating the service and understanding the craftsmanship and how the jewelry is made.

Each piece of jewelry is hand done. If you know me, you know I am just as interested in the process as I am the final product. I asked if there was a factory that I could tour. Unfortunately, there are no public tours.
The below photos are from one of the catalogues that was given to me.

The ring on the left is the one I have been eyeing:)